FAQ

How much does it cost to start your program?
Absolutely nothing! We do not charge a start-up fee, annual fee or a membership fee.

How do we get the books to you?
We offer several shipping options depending on your volume and facility. We use several delivery methods including LTL freight services.

Who pays for shipping?
We evaluate shipping charges on a case-by-case basis. Factors include the location, volume and frequency of book shipments.

How often do we send books?
As often as you’d like. Libraries send us books weekly, monthly and sometimes quarterly. Whatever works with your system is fine with us.

What happens to books that don't sell?
We either recycle them or donate them to one of our charity partners.

Do we need to pre-scan or send you a list of the books?
No! We want to make it as easy on you as possible. We just ask that you follow the basics on our Book Guidelines.

What types of books do you take?
We take all types of books including DVD’s and CD’s. We also take non-ISBN, collectable, rare and antiquarian books.

Is there a minimum amount we need to send?
We do not require a monthly minimum amount of books to be sent. In order to maximize the shipping expense, we recommend accumulating as many books as possible before sending them to us.

Do you require a contract?
We provide a service agreement that states the basic terms of the partnership. The agreement serves as an important point of reference for both parties.

What if my books are stamped with the library name?
That is fine. We sell books with library markings all of the time without any problems.

What marketplaces do you sell on?
We sell on all the major marketplaces such as Amazon.com, Abe.com, Alibris.com, Half.com, eBay.com, bn.com (Barnes & Noble), Thriftbooks.com, and many other websites.

Can our Friends group use your service?
Absolutely! We partner with many Friends of the Library groups.

How often do we receive payment?
We send your commission payment every month.

What type of reporting do you provide?
We offer a free data center that you can log into at any time to view your real-time account information. You can see your inventory levels, each book that has been sold, how much it sold for, which marketplace it sold on, customer refunds, and many more features.

Can we bring the books to you?
Absolutely! Our 9 distribution centers make it easy and convenient for libraries to find a location closest to them.

Do you take books without an ISBN?
Yes. We offer a special service where we evaluate and list non-ISBN, collectable, rare and antiquarian books.

Do you work with school libraries?
Yes, we partner with public and private schools, colleges and universities.